Client experience strategy

Seeing a logo, scrolling through social media, entering a store. There are an infinite number of individual elements that create a set of emotions in clients. Understanding what these emotions are and building a relationship through them provides a solid base to developing a client relationship that can in turn, if done successfully, lead to a healthy and productive client relationship.

Training

facilitation

program development

In Store Coaching

Being ATD certified and having trained over 300 participants in 20+ countries, Rana has extensive experience in facilitation and content creation in such fields as Business and Social Etiquette, Negotiation, Client Journey, The Art of Conversation, Seasonal Product Training, Service & Selling Skills, and Clienteling. She is able to apply her industry know-how with international exposure in a transmission of expertise and use of best practice to deliver successful results and bring confidence to her participants.

Rana is facilitating both in person and online.

Since December 2017, Rana has teamed up with EQwiip Consulting LTD.

EQwiip Consulting Limited is a Shanghai and Hong Kong based agency, offering worldwide training and coaching solutions for Luxury Retail Brands.

EQwiip unleashes individuals’ potential and passion, supports them to find their purpose, and increases their performance and results

Their expert trainers provide inspiring and interactive practice-oriented training with quick-wins and take-aways that can be immediately applied.

www.eqwiip.com

Training Facilitation &/or In Store Coaching:

Balenciaga, Chloe, De Beers, Givenchy, Louis Vuitton, Marc Jacobs, Sergio Rossi

Rana has been working with Oktave since 2019 for facilitation, content development and as Business Development for North America.

Oktave is a Swiss consulting and education company, and a leader in international luxury retail performance development. Operating in 35+ countries and in 10+ languages, Oktave can design program’s specifically based on the client needs, including strategy, training and coaching offered in classroom, on the field or via creative external experiences. Their mission is to transform points of sales into true places of engagement, where the magic happens!

www.oktaveforyou.com

Retail Operations & Merchandising

Having opened and managed stores for Balenciaga, Chloe, Givenchy, Loewe, Marc Jacobs, Pinko and Tara Jarmon as well as two multibrand stores, Rana is able to consult on points of sales, merchandising, visual merchandising, effective targets and KPI’s as well as team dynamic and management.